Royal Air Maroc, Morocco’s national airline, came fifth in a new report ranking the world’s worst airlines for customer service.
The yearly report by Travel+Leisure rates airlines based on the ability of their staff and crew to handle flight mishaps and how they treat passengers.
“Customer service is one of the few things airlines have total control over”, according to Travel+Leisure, and the poorly trained or apathetic employees is what tarnishes the reputation of these airlines.
In this report, people from across the globe were asked to weigh in on their travel experiences and rank airlines on a number of categories, including cabin comfort, food, value, and customer service.
“I am not a complainer…but this was by far the worst flight experience I have ever [taken].” said one passenger about her flight with Royal Air Maroc. During her flight with Morocco’s national carrier, the passenger reported that her simple request for a tissue was met with “a glare and a shrug” from “a surly crew.”
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